Job Description

The Chief Servicing Risk Officer leads the development, implementation, and growth of the Servicing Business Unit CRO team. This team is responsible for utilizing Servicing expertise and serving as the primary role in reviewing and assessing ongoing risks with the Servicing organizations. This role will complete Second Line of Defense reviews and assessments of the RCSAs, Issues Management, Change Management, complaints and initiatives, as well as collaborate with and provide effective credible challenge to the First Line business functions. This is a critical leadership role within Enterprise Risk Management and is responsible for reporting to both executive management teams and the Cenlar Board. This position reports to the Chief Risk Officer. Responsibilities: Strategic Vision and Implementation Contribute to the strategic vision and build, implement, and maintain a shared services model within Enterprise Risk Management (Second Line of Defense) aligned with business units (First Line of Defense) to assess overall enterprise risk performance Partner with the Chief Risk Officer and senior leadership to create and drive enterprise risk management roadmaps and strategy Develop the strategic vision and roadmap for implementation of a specialized risk unit, focused on monitoring and overseeing the Servicing Operations teams. This includes hiring and developing a team enabled to develop second line review and credible challenge processes for Risk and Control Self Assessments (RCSA), Issues Management, Change Management, metrics, and key operational risk events Partner with peers in the First Line business units and control teams to fully implement the program and continuously improvement Risk Management and Compliance Serve as the liaison and critical business partner between Enterprise Risk Management and business units to validate quality assurance risk assessments and performance within the risk management framework Drive credible challenge to business unit leadership in fulfilling the risk appetite statement through activities such as Risk and Control Self-Assessment (RCSA), Issues Management, and Change Management Support and partner with the Banking organization, Compliance and other risk management verticals to oversee risk aggregation, reporting, roles, and responsibilities in risk governance forums Ensure activities operate in accordance with the approved risk policies and remain in compliance with the risk appetite statement and applicable compliance and regulatory requirements Oversee policy and procedure development and enhancement Collaborate with executive management to identify potential risks and develop risk mitigation plans Monitor the effectiveness of risk mitigation plans and operational implementation Lead Second Line risk assessments and evaluate existing risk management systems for all of Servicing Operations including but Performing Loan Operations, Borrower Communications, Default Operations, Collections, Investor reporting, Call Center activities, Loan transfers, and other areas Communicate risk management strategies to stakeholders inclusive of developing an aggregate risk profile which includes operational, financial, technology, resiliency, third party and compliance risk assessments Identify and analyze emerging risks and recommend strategies to mitigate them Reporting and Escalation Develop meaningful reporting to provide quantitative and qualitative results reflecting the state of performance and/or emerging risks Escalate key issues to the Chief Risk Officer Present risk performance results to business leadership and incorporate learnings into relevant training, processes, and procedures Provide updates and reporting to Executive Management and Board forums Innovation and Improvement Develop innovative recommendations and solutions for improving the enterprise risk posture and recommend courses for remediation Regularly evaluate risk assessment programs for enhancements and updates to ensure compliance with regulatory guidance and best practices Drive efficiency in processes, including automating controls and reporting, streamlining risk operations and partnering with larger corporate teams on enterprise-wide initiatives Team Leadership and Development Maintain a high-performing team of risk management professionals capable of operating in an agile and growing environment Develop and monitor individual and departmental goals, providing effective feedback and guidance Lead effective performance management and professional talent development Demonstrate strong leadership skills and strong inter-departmental collaboration Develop and maintain staff planning forecasts to recruit, develop, and retain a cohesive operational structure that motivates and builds a superior team Financial Oversight Develop annual budgets and initiate controls to maintain expenses within budget Partner with Finance for forecasting volume, budget projections, budget preparation, and profitability Qualifications: Bachelor's degree or equivalent experience; Master's degree preferred Minimum 15 years of experience in banking/mortgage operations Minimum 10 years of experience in Risk Management Strong understanding of regulatory change management or compliance program management, preferably within a mortgage servicing company Ability to present with impact and build consensus across senior stakeholder groups Present complex topics and credible challenge to leadership in a persuasive manner Strong management and leadership skills to attract, grow, and retain top talent Strong communication and interpersonal skills Effective listening, communication, and presentation skills Strong problem-solving and analytical skills Excellent coaching, counseling, and organizational skills Ability to multitask and manage multiple large-scale complex projects Certified Regulatory Compliance Manager (CRCM) recommended Resourceful and aggressive in researching industry facets Ability to plan strategically and conceptualize long-term business goals Cenlar

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