Job Title: Customer Service I
Location: Livermore, CA – Onsite – local candidates only
Period: 08/05/2024 to 08/01/2025 - possibility of extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $22/hour
Contract Type: W-2 only
Scope of Services:
The Customer Service phone agent receives inbound calls from customers for supply orders or additional questions and performs outbound calls to the customer. This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe).
Responsibilities:
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Preferred Qualifications:
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