Customer Service Manager Job at Select Water Solutions, Midland, TX

YjZzVHgwL0Z3VkUzUGFHc3A2V2RoNEhVQVE9PQ==
  • Select Water Solutions
  • Midland, TX

Job Description

CUSTOMER SERVICE MANAGER

Job Details

Full Time / Part Time:  Full Time

FLSA Classification:  Exempt

Business Unit: Frac Tank Rental

Reports to: Operations Manager

Travel Requirement: Yes

 

Top Tier Benefits \u3000

  • Medical, dental, vision, coverage in addition to life and disability insurance plans.
  • Paid Vacation Days and Paid Holidays.
  • Retirement and Savings (401K) Plan with Company match.
  • Annual uniform allowance.
  • Referral bonus with no cap on amount of referrals.
  • Paid Training.

 

Job Description 

Select’s Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.

 

The essential job functions include, but are not limited to

  • Meet/Communicate with Customer on a daily basis to understand their needs.
  • Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
  • Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
  • Follow up to ensure personnel and equipment needs for the job at hand.
  • Follow up to ensure personnel and equipment is available as needs change for the customer.
  • Continuing relationship with customer as more jobs and needs become available.
  • Complete all required reports in timely manner.
  • Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
  • Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
  • Participate in and complete company-required training programs.
  • Participate in Environmental, Health and Safety initiatives as set forth by the company.
  • Follow instructions and perform other duties as may be assigned by manager.
  • Prospecting potential customers/industries and educating them on our services.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Bachelors’ degree preferred.
  • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
  • Strong facilitation skills with the ability to influence customer decision-makers.
  • Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
  • Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
  • Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.
  • Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point.
  • Superior interpersonal skills and ability to work as part of a cohesive team.
  • Strong analytical organizational and planning skills.

Attributes

  • A - Accountability: Take ownership of actions and outcomes.
  • C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
  • T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.

 

Compensation Information

Compensation is competitive and commensurate with experience.

 

Physical Demands and Exposures

  • Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.
  • Involves Traveling 50% of the time and sitting for extended periods of time.
  • Exposure to noise levels requiring the use of hearing protection.
  • Needs high degree of concentration in a busy area.
  • Ability to individually lift: Maximum 25 lbs.

Job Tags

Holiday work, Full time, Part time, Work experience placement, Monday to Friday,

Similar Jobs

ERP International

Licensed Clinical Social Worker Job at ERP International

 ...and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery... 

Levels Trucking

CDL Class A Truck Driver Job at Levels Trucking

 ...Automatic Job Requirements CDL Class: CDL A Experience: 2+ years Handling: Live...  ...that we will provide the safest drivers in the industry. This track record gives...  ...most demanding customers; however. Levels Trucking/G412 Logistics may impose more stringent... 

CK National Recruiting

Class A Class A, B, C Drivers Job Job at CK National Recruiting

Class A Class A, B, C Drivers JobIndependent Owner Operator Drivers receive personalized interstate dispatching to guarantee maximum revenue potential...  ...(***) ***-**** Tell em' Gary's Job Board sent you.This truck driving job may have an alternate application method. Look... 

CompHealth

Urgent Care Nurse Practitioner (Locum) Job at CompHealth

We are in need of a Nurse Practitioner for Family Practice coverage in Oregon. The ideal candidate must be Board Certified, have a current...  ...full front staff, and admin support. Complimentary housing and travel arrangements, licensing and malpractice coverage, as well as... 

Schneider

CDL-A - Regional Van Truckload truck driver Job at Schneider

 ...Regional Van Truckload truck driver Average pay: $1,030-$1,260 weekly Home time: Every other week Experience: All CDL holders Overview ~ Predictable power lanes with a high volume of freight. ~ Consistent freight allows for maximum drive time...