Job Description

****Customer Service Representative - Lymphology****

Essity is the leading global player with over 5000 employees in Business Unit Health and Medical Solutions (HMS) and we manufacture, market and sell **Incontinence Products** and **Medical Solutions**. Our mission is to empower consumers, patients and caregivers with products and solutions to support healthy and active lives. We have sales and a strong presence in all relevant channels e.g. retail, pharmacies, medical device shops, online, home delivery, nursing homes and hospitals. Our key brands are TENA (Incontinence Products), JOBST (Compression Therapy), Cutimed (Advanced Wound Care), Leukoplast (Acute Wound Care), Delta-Cast and Actimove (both Orthopedics).

We are also an award-winning company with a focus on and commitment to sustainability. In fact, Essity partners with the United Nations Foundation in support of Sustainable Development Goals to improve hygiene, health, and well-being worldwide.

****About the Role****

Under the direction of the Department Supervisor(s), fosters strong customer relationships encouraging positive retention. Provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. Represents the Company in a positive and professional manner in all matters relating to sales and service.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

****What You Will Do****

* Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.).

* Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al).

* Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.

* Educates customers on and administers all product warranty information, Total Satisfaction Guarantee and Returned Goods Policy.

* Uses discretion in handling complex transactions and offers options to proactively solve customer needs.

* Safeguards confidential patient health information in compliance with HIPAA regulations.

* Communicates with MEAs and TBMs to provide extensive details regarding potential opportunities and/or issues.

* Communicates with various company departments, as well as shipping carriers and other outside agencies to answer questions, provide information, or expedite shipping

* Researches discrepancies and provide customer with resolution in a prompt manner. This may result in the accurate creation of Quality Notifications

* Provides pricing quotations upon request.

* Responsible for appropriately handling the confidential entrustment of customer credit cards and processing prepay transactions.

* Processes marketing and sales sample orders, ensuring that these are coded correctly and charged to the correct account.

* Fulfills requests for informative written documentation for customers (invoices, order confirmations, MSDS sheets, catalogs, samples, swatches, prescription pads, price lists, etc.).

* Performs other duties as required to meet department goals.

****Who You Are****

* Customer service experience beneficial

* SAP experience beneficial

* PC application experience (word processing, spreadsheet, e-mail, and database applications)

* Typing 50 WPM with 98% accuracy

* Proficient in 10 key entry operation

* Excellent communication skills, verbal and written

****What We Can Offer You****

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

****#LI-CV1****

Additional Information

Among other requirements, our policy (COVID-19 Vaccination Policy: Mandatory) requires all office and sales employees to be fully vaccinated. You must submit evidence of full vaccination prior to the day on which you are scheduled to start your employment with Essity. Fully vaccinated means two weeks have passed since an employees final COVID-19 vaccination injection.

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date:**

28 Oct 2021locationCharlotte

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