Job Description

Help Desk Analyst

On-Site | Permanent | Fast-Growing Organization

ABOUT OUR CLIENT

• They are a mature healthcare technology company in the Madison area constantly serving a broad community
• This is the stepping stone within a large organization with multiple career paths
• Collaborative team with a genuine leader who provides opportunities for personal and professional growth

BENEFITS & COMPENSATION

• Compensation: $42,000 - $50,000
• PTO: 15 day of PTO + 8 Paid Holidays
• Retirement : 401(k)
• Medical : Employee-only, Employee + Spouse, Employee + Children, Family
• Other Benefits: Dental, Vision, Life Insurance, Disability and more

RESPONSIBILITIES FOR THE HELP DESK ANALYST

• Management of systems/network - ability to troubleshoot error codes, malfunctioning workstations, etc.
• Add/delete users to Office 365
• Grant user permissions to specific applications
• Troubleshoot and triage systems - software upgrades/updates
• Traditional desktop/help desk support - answering trouble tickets
• Assist with data migrations

PREFERRED EXPERIENCE THE HELP DESK ANALYST

• Associates Degree - IT, Computer Systems or related field
• Experience in Help Desk/Desktop Support roles
• Point of Sale implementation/set-up/support
• Excellent written and verbal communication skills
• IT related certifications are a plus!

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.

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