Hotel Manager Job at Peppermill Casino, Reno, NV

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  • Peppermill Casino
  • Reno, NV

Job Description

The Hotel Manager manage and coordinate the many functions of the hotel to achieve a profitable operation and provide the highest level of service to the guest.

Duties:
  • Manage assigned shift at the Hotel Front Desk to ensure all department and company policies and procedures are followed, support employees in the performance of their job responsibilities and maintain excellent guest relations.
  • Maintain room inventory control daily to avoid downgrading.
  • Communicate with Casino Marketing on room and suite inventory to maintain integrity with room/ suite assignments.
  • Maximize revenue with suite upgrades and rate integrity by establishing a daily goal for front desk suite sales.
  • Ensure financial controls by verifying all established credit procedures are being followed. Review Over Credit Limit Report.
  • Maintain ticket bank and keep proper inventory of all tickets and verify all gift certificates sales are logged.
  • Ability to multitask, set priorities and follow through on all assignments.
  • Supervise, coach, evaluate and counsel all front desk employees.
  • Maintain positive working relationships and open communications with internal and external guests/ employees.
  • Execute all shift reports.
  • Assist on the front line as needed.
  • Ensure Service Guarantee is distributed when appropriate.


Qualifications:
  • High school diploma or equivalent
  • Minimum 1 year Front Desk Supervisor experience
  • Minimum 2 years customer service required
Providing the best hotel service and amenities is an art that the Peppermill Reno has perfected over 50 years.

Peppermill employees are given the tools from the first day to make a difference and be a part of meaningful experiences with guests and fellow employees.

We offer a competitive benefits package which includes free employee covered parking, company provided uniforms and laundry, a free daily meal, comprehensive medical, dental, vision after 90 days of employment and much more.

Join our family at Peppermill and work with the most amazing individuals Northern Nevada has to offer.

Job Tags

Shift work, All shifts,

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