Job Description

• Manage assigned shift at the Hotel Front Desk to ensure all department and company policies and procedures are followed, support employees in the performance of their job responsibilities and maintain excellent guest relations.
• Maintain room inventory control daily to avoid downgrading.
• Communicate with Casino Marketing on room and suite inventory to maintain integrity with room/ suite assignments.
• Maximize revenue with suite upgrades and rate integrity by establishing a daily goal for front desk suite sales.
• Ensure financial controls by verifying all established credit procedures are being followed. Review Over Credit Limit Report.
• Maintain ticket bank and keep proper inventory of all tickets and verify all gift certificates sales are logged.
• Ability to multitask, set priorities and follow through on all assignments.
• Supervise, coach, evaluate and counsel all front desk employees.
• Maintain positive working relationships and open communications with internal and external guests/ employees.
• Execute all shift reports.
• Assist on the front line as needed.
• Ensure Service Guarantee is distributed when appropriate.

• High school diploma or equivalent
• Minimum 1 year Front Desk Supervisor experience
• Minimum 2 years customer service required

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