Job Description
Our team members are at the heart of everything we do. At Cencora, we are
united in our responsibility to create healthier futures, and every person
here is essential to us being able to deliver on that purpose. If you want to
make a difference at the center of health, come join our innovative company
and help us improve the lives of people and animals everywhere. Apply today!
# ******What you will be doing******
*Candidates must reside anywhere in the state of Texas or anywhere in the state of Kentucky per state licensure laws*
## _**_PRIMARY DUTIES AND RESPONSIBILITIES:_**_
**Shift Hours:** The program hours for this role are 8:00 am – 8:00 pm EST;
shift hours will be full-time within program hours
* Answers and resolves patient inquiries within committed time frames.
* Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
* Promotes drug compliance.
* Reports all adverse events related to drug therapy and pharmacy care.
* Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
* Participates in administration of patients pharmacy care plan.
* Troubleshoots and resolves patient and payer issues in a timely fashion.
* Works in a team-structured environment to provide support to other members of the healthcare team.
* Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
* Maintains current notes and documentation related to patients drug therapy and pharmacy care plan; flags issues that need to be addressed.
* Coordinates responses and resolutions with appropriate internal and external parties.
* Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
* Performs related duties as assigned.
# ******What your background should look like******
** __EXPERIENCE AND EDUCATIONAL REQUIREMENTS:__**
Requires a high school diploma and a minimum of two (2) years of experience in
a healthcare related call center environment, physicians office or social
service environment. Preferred education in fields such as business
administration, accountancy, sales, marketing, computer sciences or similar
vocations generally obtained through completion of a two-year associates
degree program or equivalent combination of experience and education.
**__MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:__**
* Strong time management, organizational skills, initiative, professional demeanor and positive attitude
* Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative
* Ability to communicate effectively both orally and in writing
* Ability to promote a positive team environment
* A champion for excellence, efficiency and quality
* Ability to collaborate with other professionals within the organization
* Strong interpersonal skills
* Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook
# ******What Cencora offers******
We provide compensation, benefits, and resources that enable a highly
inclusive culture and support our team members’ ability to live with purpose
every day. In addition to traditional offerings like medical, dental, and
vision care, we also provide a comprehensive suite of benefits that focus on
the physical, emotional, financial, and social aspects of wellness. This
encompasses support for working families, which may include backup dependent
care, adoption assistance, infertility coverage, family building support,
behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training
programs, professional development resources, and opportunities to participate
in mentorship programs, employee resource groups, volunteer activities, and
much more.
For details, visit
# ******Schedule******
Full time
# ******Affiliated Companies******
Affiliated Companies: Lash Group, LLC
# ********Equal Employment Opportunity********
#
Cencora is committed to providing equal employment opportunity without regard
to race, color, religion, sex, sexual orientation, gender identity, genetic
information, national origin, age, disability, veteran status or membership in
any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization
of qualified individuals. Therefore, harassment is prohibited and all matters
related to recruiting, training, compensation, benefits, promotions and
transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals
with disabilities during the employment process which are consistent with
legal requirements. If you wish to request an accommodation while seeking
employment, please call 888.692.2272 or email
[hrsc@cencora.com](mailto:hrsc@amerisourcebergen.com). We will make
accommodation determinations on a request-by-request basis. Messages and
emails regarding anything other than accommodations requests will not be
returned
Job Tags
Full time, Local area, Immediate start, Shift work,