REMOTE Customer Service Job at TEKsystems, Pittsburgh, PA

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  • TEKsystems
  • Pittsburgh, PA

Job Description

TEK Systems is hiring Customer Service Representatives

for a large and successful insurance client in the Pittsburgh area!

REMOTE OPPORTUNITY

Join the Benefits team and work in a FULLY REMOTE collaborative and supportive environment - this is not your traditional call center!

Benefits Representatives will have the rewarding opportunity to help our client's participants through the insurance enrollment process / assist in making updates to their health care and/or pension plans.

MUST LIVE WITHIN 2 HOURS OF PITTSBURGH, PA FOR THIS REMOTE

ROLE!

Compensation and Schedule Details:

+ Training: 1st day on site for training. Hours during training may vary

+ Shift after training will be fully remote between M-F 8am-7pm

+ Extended hours could be until 11pm in October & November due to open enrollment

Role Highlights:

+ Industry: Call Center, Customer Service, Open Enrollment

+ Employment Type: 4 month contract. May get directly hired if metrics are met

+ Location: Pittsburgh, PA - Candidates must live within 2 hours of location

Role Benefits:

+ Fully Remote after training (All equipment provided).

+ Weekly pay

+ Benefits available on the first day.

+ Career advancement and personal development.

A Day in the Role:

+ Handle about 30-40 inbound calls.

+ Help our clients plan participants through the enrollment process and making updates to their health care/pension plans.

+ Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in respectful, accurate and timely manner.

Role Requirements:

+ Must have 6 months to 1+ year of customer service.

+ Must have at least a high school diploma

+ Microsoft Words, Outlook, Excel proficiency

+ Comfortable with speaking with customers over the phone and have a positive mental attitude.

+ Nice to have call center experience

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Weekly pay, Contract work, Shift work,

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