Job Description

Job Description

Job Description

Revenue Operations Manager​

About Us:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are the market leader in shipping and checkout optimization and trusted by thousands of e-commerce brands in over 150 countries. We have 50+ team members spread across the globe. 30+ members are based in Austin, TX. We are seeking an ambitious and hands-on Revenue Operations Manager with a positive attitude and a strong collaborative mindset.

What You’ll Do:

As a Revenue Operations Manager, you will own and operate revenue operations across ShipperHQ’s sales, marketing, and CS functions. You’ll focus on designing and implementing data-driven strategies, automatons, and workflows that will increase pipeline growth and enhance sales and marketing efficiency. You will work closely with our customer-facing teams to build strong relationships, document best practices, and streamline operations. Additionally, you’ll deliver actionable reporting and analysis to align cross-departmental initiatives and provide key insights into overall company health.

Your Impact:

• Develop and implement innovative strategies to improve operational efficiency across client-facing teams, directly driving revenue growth
• Optimize lead flow and deal flow to increase conversions and improve sales velocity
• Create forecasts and build dashboards for Sales, Marketing, and Customer Success teams, providing clear visibility into pipeline health, marketing ROI, and overall revenue performance
• Support senior leadership with standardized business reporting and strategic planning
• Collaborate with cross-functional leaders to ensure alignment on key projects and initiatives, aligning with revenue goals
• Optimize and scale core operational processes to enhance effectiveness
• Maintain and improve data quality within HubSpot 
• Offer hands-on support for ad hoc projects, reporting, and data-driven decision-making
• Drive continuous improvement: Identify gaps, recommend new systems or process enhancements, and work hands-on to implement them.

What we're looking for:

• 4+ years of experience in revenue operations within a SaaS environment
• Hands-on expertise with CRM platforms (HubSpot preferred) and other revenue operations tools
• Strong automation skills with experience leveraging AI to improve operations
• Proven ability to leverage data insights to drive strategic decisions
• HubSpot expert with a RevOps HubSpot certification
• Strong analytical skills with a passion for data-driven problem-solving
• A forward-thinking, solutions-oriented mindset—you don’t just identify problems, you find ways to solve them
• A critical thinker who challenges the status quo and seeks opportunities to enhance growth
• Comfortable navigating ambiguity in a fast-paced, rapidly evolving environment. You take initiative, embrace challenges with a positive attitude, and drive meaningful impact.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position with a hybrid model, working out of our Austin, TX office 2 days a week
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.

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