Software Support Representative Job at RemX, Omaha, NE

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  • RemX
  • Omaha, NE

Job Description

Our client in the Omaha area is seeking a Software Support Representative to join their team. Apply today to speak with a Recruiter.

What you will be doing:

  • Facilitates issue resolution process from initial diagnosis, recommending correction process and follow up to ensure customer satisfaction. Certain issues may require assistance/advice from more experienced Analysts and SMEs to ensure issue resolution
  • Determine problem type (e.g. procedural, technical) in order to route issue, as necessary to appropriate subject matter experts
  • Utilize and contribute to knowledge database resources to provide best practices and recommendations for issue mitigation
  • Document and categorize technical support interactions into a knowledge repository database, which is utilized by internal resources for product and process enhancements
  • Collaborate with team members and cross departmental resources to share knowledge on impactful trends.

What we need from you:

  • Proficiency with software applications;
  • Network setup and troubleshooting
  • Technical capacity (e.g. Data analysis, Computer setup & configuration)
  • Application Support role experience desirable (Windows-based application knowledge)

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