Job Description

Job Description:

O’Neill Vintners & Distillers was founded in 2004 with a simple idea from our founder, Jeff O’Neill, that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. As our family-owned business has grown, so has our belief in business as a force for good—we are proud to be an industry leader in sustainability and a Certified B Corporation.

We are one of California's largest wineries, with operations in Larkspur, Sonoma, Paso Robles, and Parlier/Reedley, CA. Our award-winning portfolio of consumer brands includes Line 39, FitVine, Harken Chardonnay, Rabble, Charles Woodson’s Intercept, Robert Hall, Allegro Cellars, Ram’s Gate, Wines of Substance, ViNO, and BrandyLab.

As a Wine Educator, you will be at the forefront of creating exceptional wine experiences for our guests. Your primary focus will be to showcase our premium wines and exclusive Wine Club offerings while delivering outstanding hospitality and engaging storytelling. Demonstrating professionalism, warmth, and a commitment to excellence will foster meaningful connections with both Guests and Members, enhancing their engagement with our brand. This role upholds the highest standards of service and hospitality at all times.

The ideal candidate excels in a dynamic, fast-paced, guest-focused, and team-oriented environment. They understand that prioritizing people—team members, guests, members, and the community—is key to success. A strong interest in wine, hospitality, and guest service is essential. Candidates must also be available to work weekends, holidays, and special events. This position offers an hourly base pay plus earned gratuities.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Greets all visitors to the Tasting Room, facilitates wine-tasting experiences, discussing wine and brand stories. Leads Vineyard Tours.
Goes the extra mile consistently, to ensure that each Guest has an experience that gives a sense of belonging- and a connection to the people, place, and product.
Is knowledgeable and generous in talking with guests about wine, accurately describing wines, winemaking techniques, winery history, and appellations.
Handles routine purchasing transactions, including operating POS and cash register, accounting for daily sales, and processing returns and discounts.
Takes the initiative for self-development in the areas of our wines, our brand, and general hospitality, and for acquiring effective sales techniques and acumen.
Participates in educational opportunities to ensure wine, service, sustainability, and industry knowledge are current and evolving.
Acts as a brand and sustainability ambassador, demonstrating positive characteristics of exceptional guest service.
Serves as a positive change agent with an innovation mindset, championing new initiatives and bringing forth fresh ideas to drive growth and elevation through the lens of hospitality.
Works collaboratively, is solution-oriented, and demonstrates positive and open communication.
Ability to multi-task in a busy environment.
Performs other duties as assigned by the Manager.
Sustainability Champion: In this role, you’ll actively contribute to our mission to make the world a better place—every action, big or small, helps us achieve our sustainability goals and strengthens our commitment as a B Corp.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Exceptional Guest service skills
Outgoing, engaging, and friendly personality
2+ years prior related winery or hospitality experience preferred
Possesses or can develop a solid knowledge of wines and winemaking processes
Proven ability to communicate with diverse client groups effectively and appropriately
Is flexible, can manage constantly changing priorities with enthusiasm
Certification in California Food Handlers Training required or within 30 days of employment
Certification in California RBS Training required or within 30 days of employment
Certification in California Alcohol Server Training required or within 30 days of employment
Ability to work weekends and some nights
Ability to operate a computer POS system. Experience with Tock and WineDirect a plus
Must be at least 21 years of age

CULTURAL BEHAVIORS:
O’Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
Stand for prolonged periods.
Perform some repetitive motion activities.
Coordinate multiple tasks simultaneously.
Lift, move, and stack boxes up to 50 lbs.
Accurately complete detailed forms and reports.
Interpret regulations and/or policies.
Understand and respond to a diverse population.

WORK ENVIRONMENT:
Work is performed in a tasting room/kitchen/hospitality environment.
Work is mainly performed both indoors and outdoors.
Noise levels are usually moderate but may be moderate to high at times.
A percentage of work time may be spent in a wine warehouse and cellar where temperatures are cool and noise level is usually moderate.
Floors may be wet and slippery, proper footwear is provided and required.

Please visit oneillwine.com/careers for the full job description.

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Job Tags

Hourly pay, Holiday work, Part time, Outdoor, Flexible hours, Night shift, Weekend work,

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